Return & Refund Policy

We want you to love your Taylor Vade pieces. If something isn't right, you may request a return within 14 days of delivery. The item must be received back by us within this window; the return is initiated by contacting us as described below.

To be eligible for a return, items must be:

• Unworn, unwashed, and undamaged, with all original tags attached
• Returned in their original packaging where possible
• Free of any odour (perfume, smoke) or marks

Items that do not meet these conditions may be declined and sent back to you at your cost.

• Underwear, swimwear, and other items marked as final sale for hygiene reasons
• Made-to-order or customised/tailored pieces
• Gift cards
• Items marked “Final Sale” at the time of purchase

Email contact@taylorvade.com with your order number and the item(s) you'd like to return. We'll confirm eligibility and send you return instructions, including the address to send the item back to.

Unless the return is due to our error (wrong or faulty item), return shipping costs are the customer's responsibility. We recommend using a trackable shipping method, as we cannot issue a refund for items lost in transit back to us.

Once we receive and inspect your return, we'll notify you by email whether it has been approved. Approved refunds are issued to your original payment method via Paystack within 7–10 business days. Original delivery fees are non-refundable unless the return is due to our error.

We currently process exchanges as a return followed by a new order, so the item you want doesn't sell out while your return is in transit. Place a new order for the item/size you'd like, and we'll refund the original once it's received back.

If you receive a faulty, damaged, or incorrect item, contact us within 14 days of delivery with your order number and a photo of the issue. We'll arrange a free return and a full refund or replacement, whichever you prefer.